NEW CASTLE INSTITUTE - UK USA CERTIFIED TRAINING PROGRAMS IN LAHORE PAKISTAN - Effective Communication Skills for Travel Agents


Effective Communication Skills for Travel Agents

Communication is an essential skill for conducting business, especially in the international context of aviation. To be truly successful in any role you need to understand yourself and others, and know how to build and maintain effective relationships with clients and colleagues. This course will improve your understanding of cross-cultural differences, explore different methods of communication, and teach you how to transfer information clearly and concisely according to the needs of your audience.

This classroom course provides 5 days (40 hours) of instruction delivered by an IATA Certified Professionals in Pakistan.

Air Fares and Ticketing Course

Course Topics & Content

Upon completion of this course you will be able to:

  • Communicate effectively in a multicultural environment
  • Actively listen and observe others
  • Increase your self-awareness of how you communicate and are perceived by others
  • Measure outcomes of communications
  • Plan a communication strategy and messages
  • Facilitate meetings and influence others to reach consensus

Course content

  • Active listening
  • Self-awareness
  • Your social style
  • Communication planning
  • Cultural differences and communication
  • Structured and engaging presentations
  • Constructive feedback

   

Skills developed in this course

  • Analyze GDS systems relevant to mileage system pricing
  • Read, interpret, and apply domestic and international travel rules
  • Use GDS systems for reservations & IT systems for communication
  • Manage local / international customer accounts including Corporates
  • Consult on GDS, Ticketing Systems and Travel industry related Projects

 

Best Training Program

Our Certified Skills & Trainings are available throughout the year in LAHORE, ISLAMABAD & DUBAI. We provide 100% Practical Skills & Project Based Trainings. Opportunities for internship and job for Select candidates and their placement on international projects.

International Skills