Effective Communication and Influencing Skills

Personal and team success depends on the ability of individuals to communicate either face to face or virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives.

NGO Project Management

Course Outline:

  • Set & Establish clear clear communication objectives
  • Clarify the requirements and process that is most effective to achieve communication outcomes
  • Identify and utilize common ground for successful interactions
  • Team Exercise, Stages of Communication, Prepare the message
  • Match the message, Deliver the message
  • Barriers to communication, Communication Exercise-Case Studies
  • Choice and Control, Emotional Intelligence
  • Four Key Components
  • Developing Trust, Gaining Rapport
  • Outcome Thinking
  • Listening for understanding, Expressing without Provoking
  • Questioning for Specifics
  • Expanding the Skill Set
  • Influencing Framework
  • Personal Needs and Motivations
  • Influencing Strategy, Influencing Exercise-Planning and Practice
  • Communicating Non-Defensively, Communicating Exercise-Real Plays
  • Facilitating Team Communications
  • Dealing with Dreaded Behaviours, Team Exercise-Difficult Situations, Lessons learned and plans for ongoing development

At the end of the course participants will achieve: 

  • Well defined goals for more effective communications
  • The ability to create an open environment for communication
  • The skill to communicate clearly
  • Stronger relationships through powerful communication
  • An understanding of other people’s communication styles and needs
  • Techniques to facilitate effective team and meeting communications
  • Emotional Intelligence to deal with difficult situations

   Communication Skills Training Benefits

  • Goals for Specific Communications — define your goals and then the most effective methods of delivery
  • The Communication Process — understand the six step process
  • Foundation Tools — for setting the stage for successful communications, one on one and with groups
  • Barriers to Effective Communications — identify and develop methods to break down those barriers
  • Communication Skills — learn how to combine the four key elements and the five basic skills to communicate with impact
  • Influencing Techniques — expand on communication skills, using techniques and strategies to influence other’s behaviours and develop more collaborative working relationships
  • Planning a Communication Strategy — identify your communication outcome and plan the best approach for achieving positive results
  • Face to Face and Virtual Facilitation/Meeting Communication Skills — learn to communicate and facilitate effective group interactions

Our Certified Skills & Trainings are available throughout the year in LAHORE, ISLAMABAD & DUBAI. We provide 100% Practical Skills & Project Based Trainings. Opportunities for internship and job for Select candidates and their placement on international projects.

International Skills