ITIL Foundation Certification Training Course

Today’s businesses demand more and more from their IT services. We offer the full suite of ITIL courses and qualifications, for companies and individuals looking to improve the quality and value of their IT services. More focused than traditional training, this two-days training course succeeds in providing delegates with the knowledge and skills required to pass ITIL® Foundation exam.

The ITIL® Foundation course is ideal for project managers, service managers or anyone who is in or is looking to get into first-line support or an IT engineering role. It provides:
  • The service management lifecycle and the key stages used to manage service requests
  • Defining a service strategy that meets the needs of all users of the IT service
  • Implementing a service that supports the strategy
  • Building intermediate delivery services that maintain standards during the transition period
  • The operations required to maintain customers expected levels of service and transition
  • Building a continual service improvement plan that keeps raising standards and customer satisfaction levels.

ITIL Course Outline:

Module 1 – Overview of ITIL & Service Management

  • Objectives of course
  • What is Service Management?
  • What are services?
  • Early history of ITIL and the future of ITIL?
  • ITIL examination bodies
  • Complimentary standards and publications
  • Why is good practice needed?
  • Benchmarking
  • Overview of the ITIL Service Lifecycle stages
  • Functions, processes and roles explained
  • Topic quiz

Module 2 – Service Strategy

  • Session objectives including an overview and introduction to Service Strategy
  • Key concepts within Service Strategy
  • The Service Portfolio and the Service Catalogue
  • Topic quiz
  • Service Strategy processes
  • Components of value and value creation
  • Service Portfolio management process and roles
  • Demand management process and roles
  • Generic roles, Service Owner, Process Owner, Process Manager, Process Practitioner, Product Manager and the Business Relationship Manager role

Module 3 – Service Design

  • Overview of Service Design
  • Topic quiz
  • Supplier and Service Level management
  • Service Catalogue management
  • Availability management
  • Information Security management
  • Capacity management
  • IT Service Continuity management
  • Design coordination

Module 4 – Service Transition

  • Overview of the Service Transition stage of the Service Lifecycle
  • Topic quiz
  • Service Transition processes
  • Roles involved with Service Transition activities
  • Session summary

Module 5 – Service Operation

  • Overview of the Service Operation stage of the Service Lifecycle
  • Topic quiz
  • Incident management process, problem management, event management, request fulfillment, access management methods, activities and tools, generic process activities
  • Service desk and other functions
  • Session summary

Module 6 – Continual Service Improvement

  • Overview of the Continual Service Improvement stage of the Service Lifecycle
  • CSI tools and techniques including the Deming cycle, CSI model and the CSI register
  • 7 Step Improvement process model
  • Roles involved in CSI
  • Session summary

Module 7 – Technology & Architecture

  • Objectives for use of technology and tools
  • Tool evaluation and tool selection process considerations
  • Tools and technology across the Service lifecycle stages
  • Session summary

Module 8 – ITIL qualification scheme & exam technique

Module 9 – Exam simulator

 

   

Key benefits to ITIL Foundation Students

  • Provide a practical framework for planning & delivery of IT services.
  • Increase business productivity, efficiency and effectiveness.
  • Define processes with clearly documented accountability for IT services.
  • EnableS companies to keep pace with change and drive in business.
  • Help employees to focus on the needs of the customers and user experience rather than spending too much time on technological issues.

 

Our Certified Skills & Trainings are available throughout the year in LAHORE, ISLAMABAD & DUBAI. We provide 100% Practical Skills & Project Based Trainings. Opportunities for internship and job for Select candidates and their placement on international projects.

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